Refund Policy

1. No refunds on paid subscriptions

All fees paid for PrismSwift School platform subscriptions (monthly or annual plans) are final and non-refundable, except where a refund is required by applicable law. By completing checkout you acknowledge and agree to this policy.

2. Evaluate before you pay

We provide multiple ways to assess the product before any payment is required:

• Starter plan (free) — schools can use the full platform at no cost, with no credit card required.
• Product demos & sales contact — you may request a walkthrough, review features on our marketing site, or speak with our team before subscribing to a paid plan.
• Features & FAQ — review features and our FAQ before creating your school.

Because you can evaluate PrismSwift School at no charge or through a demo before purchasing, we do not offer refunds, partial refunds, credits, or chargebacks for change of mind, unused time, or downgrade requests.

3. Billing & renewals

Paid subscriptions renew automatically for the billing period you select (monthly or yearly) unless cancelled before the renewal date. Cancelling stops future charges; it does not entitle you to a refund for the current billing period already paid.

4. Service issues

If you experience a material service failure attributable to PrismSwift (not your internet, devices, or third-party payment providers), contact [email protected]. We may, at our sole discretion, extend service time or offer account credit. This does not create an obligation to provide refunds.

5. School fee payments

This policy applies to PrismSwift platform subscriptions only. Fees collected from parents or students through your school's own payment accounts are governed by your school's policies, not PrismSwift's.

6. Contact

Questions about billing or this policy: [email protected]. See also our Terms of Service.